Need to get in touch with us?
Planning a trip abroad can be stressful, and often it's the minor details that keep you awake at night. Whatever your query, we're here every single day of the year to help put your mind at rest. Contact us below and we promise we'll get back to you within 24 hours.
To save you some time...
Why not check out our FAQs to see if your question is covered?
Making your reservation
Have a look through our pages of apartments to find a property you like. Enter your dates and details, and click on ‘book’, which will take you through to our booking form. You will see the full and final price due to be paid both at the top and at the foot of the form. Just fill out all your details, including your payment details, and select ‘book now’ to complete your reservation.
Making the pre-payment
When you book your apartment we’ll ask you to pay an initial amount, called the ‘pre-payment’. You can pay this by credit card or by PayPal.
Confirmation of your booking
We will send you an email confirming your booking, with all the details you need. Please read it carefully and print off this documentation to take with you when you check in to the apartment.
Paying the outstanding balance
In the majority of cases, you will need to pay the outstanding rental and security deposit in cash (and in local currency) when you check in to the apartment.
In a few cases, apartment owners require full payment (the pre-payment and outstanding rental) 45 days in advance of check-in. If this is the case, we’ll request the outstanding rental from you 45 days before you’re due to arrive, which you pay as normal by credit card or PayPal.
Please bear in mind that whichever of these scenarios applies to your apartment, you will always need to pay the security deposit on arrival, in the local currency.
Getting the keys
Please get in touch with your contact person (whose details are included in the confirmation email we send you) four days before your arrival at the apartment, to confirm your check-in time. Your contact person will then give you the keys at the same time as you pay the outstanding rental and/or security deposit.
- Your 'Oh' apartment
- All about 'Oh'
- City discounts
Here are the steps from start to finish:
If you would like to cancel your apartment booking, please let us know by entering the client area directly or filling out our contact form. When we receive your message we will confirm that your booking has been cancelled (our office hours are from 11am to 8pm, Spanish time).
In terms of refunds, the amount that you will get back depends on the specific terms and conditions of the apartment you had booked. If your apartment required the full rental payment 45 days in advance of your arrival, and you subsequently cancel your booking, neither the pre-payment or rental will be refunded.
If you have made the pre-payment but still have to pay the full rental on arrival, and subsequently cancel your booking, you will lose the pre-payment amount.
In the case of a no-show, or if a client cancels with less than two days before they are due to arrive, we reserve the right to charge 50% of the outstanding rental amount.
For hotel bookings:
If you need to cancel your hotel booking, please get in touch with us in the first instance rather than the hotel itself by entering the client area directly or filling out our contact form. When we receive your message we will confirm that your booking has been cancelled (our office hours are from 11am to 8pm, Spanish time).
The hotel’s policy on refunds depends largely on the tariff that was on offer when you made your booking. You will always be able to see what amount would be refundable in the case of cancellation as you proceed throughout the booking process.
It’s not possible to make a reservation by email (please don’t send us your credit card details this way as it may not be secure), but if you’d like to send us a message we will phone you back help you with your booking.
When you’re searching for accommodation, you can also apply the many filters available to help you find exactly what you’re looking for.
For the purposes of the booking, adults are classed as everyone other than infants younger than two years’ old (who go for free). Please include the total number of people in the search box when you’re carrying out your initial search. You don’t have to account for children at this stage, but we will ask you for the ages of everyone on the booking a little later, so that the apartment owner is aware of the make-up of the group.Do you charge any booking fees or commission?
You can see proof of this in our lowest price guarantee. If you find the same reservation cheaper elsewhere online, we will refund you double the difference for apartments and 20 euros plus the difference for hotels.
In the majority of cases, you will then be required to pay the outstanding rental and security deposit in cash (and in local currency) when you check in to the apartment. A very small number of owners will accept credit card payments at this point - please check with your contact person beforehand to find out.
In a few cases, apartment owners require full payment (the pre-payment and outstanding rental) 45 days in advance of check-in. In this case we’ll request the outstanding rental from you 45 days before you’re due to arrive, which you pay as normal by credit card or PayPal.
Please bear in mind that you will always need to pay the security deposit on arrival, in the local currency.
You can make the pre-payment by PayPal or any of the cards mentioned above.
In most cases you will then pay the outstanding rental and security deposit in cash and in local currency to the owner when you arrive at the apartment. Some owners also accept bank transfers beforehand or credit card payments on the spot. If you’d prefer this, please check with your contact person (full details will be provided in your booking confirmation email).
If you need a receipt for the payment you make on arrival (the outstanding rental or the security deposit), please request it in advance when you organise the handover of the keys to your contact person.
Sensitive information is encrypted and protected with the best encryption software in the industry – SSL (128 bit encryption). When you’re on a secure page of our site (the booking form, for example), you’ll see that the padlock icon in your browser’s status bar appears locked, as opposed to open when you’re merely browsing the site.
Offline user information is equally secure; all sensitive information is restricted in our offices, and all employees are kept up-to-date on our security and privacy practices. Find out more information on our security policies
Once you’ve completed your booking we’ll send you an email confirming all the details about your stay, including the apartment address.
It’s possible that you may need to buy things like washing-up liquid, toilet cleaner, personal toiletries and so on.
Please be aware that in most cases, you will be required to pay the deposit in cash. In some cases, the owner may ask you to provide your credit card details instead. What happens then is that your credit card will be ‘blocked’ for that amount rather than actually charged.
Having checked the apartment and found that everything is OK, the owner will refund you your security deposit when you check out of the property. If you’ve given your credit card details for the deposit, the ‘block’ previously applied to it will be removed, so no actual money needs to be refunded to your card.
Please remember that you need to confirm your exact arrival time with your contact person (whose details you’ll be given after you make your booking) four days before your arrival, so that they know when to expect you.
We want you to have every detail you might possibly need to help choose your holiday rental. That's why we include a written description, photos, a floor plan, an interactive Google map, an inventory of equipment and previous guests' reviews of the property to help inform your decision.
If you've got a question about a specific property, you can ask it on the individual property's webpage as well as phoning or emailing us at any time.
Our commercial department selects only apartments that meet certain quality requirements and allow us to guarantee our product as a leading product in the market. We also perform periodic quality checks of the apartments that appear on our site with the stamp of exclusivity.
On the other hand, all client comments are transferred to the owners so that they can take action on the improvements suggested by customers to improve the quality of our product that increases day by day.
For all of these reasons, our customers have valued us 9 out of 10 for the overall quality of our service.
They also give us the chance to demonstrate the care we take over the selection and management of the properties on our website. Please note that if a property's review score consistently falls below a certain standard, we will remove it from our site altogether. That's why it's unlikely that you will ever find a property with a truly poor score.
Open House Group
Ronda Universitat 14, 2º 2ª
08007 Barcelona, Spain
Please have a look at our contact page for full information on the different ways to get in touch with us.
These discounts are free with every booking and are exclusively available through our company. We don’t get any commission from these recommendations – they’re simply things that we think will add to your experience of the city.
Don’t worry if you’ve forgotten to print the vouchers off before you arrive – just send us an email or give us a phone and we’ll resend you the link.
Want to give us a call?
Office opening hours: 11:00 - 20:00 (CET), 365 days a year.
We speak English, French, German, Spanish and Italian.
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34 93 467 37 71
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