Oh-Vienna / Privacy statement

Open House Spain SL obtains users information at different points throughout our website. This personal data will be stored within a file held by Open House Spain SL. The user is expected to provide true, exact, complete and current information.

Forms

We request personal information on our accommodation booking form and owner’ registration form. A user must provide contact information (such as name, email address, passport number and address) and in some cases financial information (such as credit card number, expiry date). This information is used for billing purposes and to fulfill the user’s requests. If we have problems processing a booking, we use the information to contact the user.

Personal information such as name, email address, passport number, age, gender and contact details are shared with the owner of the apartment. We encourage you to contact the owner regarding the use of your personal information. The information we collect is used only for booking purposes, to notify you of your reservation status and to ask for feedback about your stay and is not shared with any third party which is not directly involved in the booking process. All credit card processing is done by Open House Spain SL.

Reservations

Users’ personal information is used only to carry out the services offered on our website.

Profile

We store information that we collect through log files to create a profile of our users. A profile is stored information that we obtain through the preferences selected by site users. Consequently, collected information is not tied to the users’ personally identifiable information. We do not share our customer profile with other third parties.

Third-party advertising

No other third parties advertise on our website.

Log files

Like most standard web site servers, we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyse trends, administer the site, track users’ movements, and gather broad demographic information for aggregate use. IP addresses, etc., are not linked to personally identifiable information.

Transfer of data

Information supplied is managed by our server located in Spain, under the protection of the Organic Law 15/1999, of 13 December, regarding the Protection of Data of a Personal Nature (LOPD). The user specifically consents to the transfer of his information to fulfil this purpose.

We send an evaluation/follow-up email to clients who have booked an apartment after they have left their accommodation. Any user who does not wish to receive a follow-up email should contact us by email on the day of departure from their accommodation at info@gowithoh.com. You can also opt out by contacting us on the phone numbers provided on our contact page.

This website contains links to other sites. Please be aware that Open House Spain SL is not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to information collected by Oh-Vienna

The confidentiality of information of a personal nature transmitted through our website is subject to the following security measures:

When users are requested through our booking form to enter sensitive information (such as credit card number), that information is encrypted and protected by the best software available in the industry – SSL (128 bit encryption). To find out more about this, follow this link: www.webopedia.com/TERM/S/SSL.html.

Open House Spain SL complies with the levels of security of personal data protection required by all current legislation, and has installed the technical and organisation measures necessary to avoid loss, misuse, alteration or unauthorised access of personal data.

If users have any questions about security on our website, they can email us at info@gowithoh.com.

Registered users and clients

When users make a reservation or register to create an account, we set up a profile page for them. Any content and information in this area will be kept strictly private and in no case given to a third party. The user's account profile will include their first name, last name, address and other personal information necessary to make a reservation. Furthermore, they will be able to select other items such as future destinations or preferences regarding accommodation. Users can review and revise their profile information at any time.

Facebook Connect

Users can decide to use Facebook in order to sign up to Oh-Vienna with their Facebook profile. By doing so, Oh-Vienna will have access to all personal data a Facebook user publishes on their profile. A user is granting access to their profile information when connecting to our site with Facebook connect. Depending on the security settings in their Facebook profile, this data can vary. In order to change them, users must use their Facebook profile. The connection is created via the Facebook API.

We may use this information to enhance our existing client database, creating personalised offers for customers based on their Facebook user profile, or sharing their actions on our site (such as bookings, use of like buttons etc.) with their friends when visiting our site.

If we decide to make a material change to our privacy policy, we will notify users by posting a prominent notice on our web site for 30 days. Our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If there are any changes to your personal information (such as your postcode, telephone numbers, email or postal addresses), or if a user decides not to avail themselves of our services, he/she can approve, rectify, cancel or oppose the treatment of this information by sending an email to our client support service at: info@gowithoh.com. Alternatively, users can telephone or write to us using the details supplied below.

If you have any questions or suggestions about our privacy policy, please get in touch with us on the following details:

Phone: 34 93 467 37 79
Fax: 34 93 467 37 62
Email: info@gowithoh.com

Address:
Open House Group
Roger de Llùria 50, 1
08009 Barcelona
Spain

Open House Group obtains users information at different points throughout our website. This personal data will be stored within a file held by Open House Group. The user is expected to provide true, exact, complete and current information.